At Pay4Freight, we don't have clients. Every person who factors with us, is a partner. This is our promise to our partners.

Many companies make promises to their clients so we know we are not the only one to make a promise. But for us, promises are easy to make because this is how we have been doing business from the start. In our company, we have a culture of honesty, kindness, and respect and that flows through to every interaction that we have with our partners too. Here are the five promises we make to you and that you can hold Pay4Freight to.

1. We promise to always tell you the truth

Many companies in this business hide the truth from their clients, sometimes deep in the fine print of a contract.

At Pay4Freight we treat our clients the way we would like to be treated. From the very first time we talk to you and every conversation after, we always tell the truth about your rates, about your contract terms, about what you can expect from us and what we expect from you. If you ask us a question we will answer it straight up. Nothing good ever comes from hiding the truth.

“Honesty is more than not lying. It is truth-telling, truth speaking, truth living, and truth loving.”
― James E. Faust

2. We promise to always answer our phones

You’d be surprised how many companies become virtually unreachable once the contract has been signed. We, on the other hand, treat you with courtesy and respect. During business hours a live person will always answer the phone. They will be ready to help you with whatever you need help with an attitude that is friendly and committed to solving your problem as quickly as possible. So, don’t be shy, give us a call, ask your questions, we welcome them.

3. Robert promises to always have an open-door policy

Whether you have a complaint, a compliment or a question, Robert will always welcome your feedback. Robert has maintained an open-door policy from the start and this is how he has stayed in step with the hopes and concerns of carriers through changing times.

4. We promise to always do our best for you

We always do our very, very best and if we make a mistake, we take immediate ownership and take action to rectify that mistake. We are not the biggest factoring company out there, and that is the way we like it. We are perfectly sized to know our carriers and give them the best individual attention we can give and they deserve.

5. We promise that you can always rely on us

Here at Pay4Freight, we are not going to let you down. We are going to be there for you because we care about you. We are not just saying this. If you are successful, we are successful. Your success matters to us. We never lose sight of why we do what we do. At Pay4Freight we are all working together to keep the wheels rolling so the economy can keep growing and so we can all make a living and take care of the bottom line.

Now that you know a little bit about Pay4Freight’s promises to our clients, perhaps you would like to learn more about our story, our various services, or perhaps you want to browse our news pages to see what we have been writing. If you’ve read enough and you are ready to trust us and give us the chance to be your factor, then follow any of the next steps below.

Our Promise